REWARDS PROGRAMME
- Cycle to work scheme
- Employee Assistance programme
- Staff bursary award
- Long service awards
- Staff Discounts
- Bonus Scheme
- Contributory pension scheme
- Season ticket loan
- Opportunities to attend exclusive events and exhibitions
LEARNING & DEVELOPMENT
At Cass Art we develop learning and development solutions which allow us to identify your individual strengths and opportunities for career and professional development. This enables us to customise training solutions to your needs. In addition to our internal training programme, we also partner with our suppliers to offer you specialised on and off site training with their professional experts.
SUSTAINABILITY & THE ENVIRONMENT
As the UK’s biggest/leading art supplier, we aim to provide you with everything you need to enjoy your creative expression, whilst minimising the environmental impact as best we can.
Our pledge is to be an environmentally responsible & sustainable business, one that is committed to sourcing products that are better for both artist and environment and offering them to you at the very best prices.
We adhere to and happily welcome any new regulation & legislation that genuinely helps to reduce our impact on the environment. We partner with suppliers who have fair & equitable business practices, and regularly review & improve how we work with them, to help drive positive change.
We know we have a lot more work to do, but you can read about some of the actions we have taken already.
DIVERSITY EQUITY & INCLUSION COMMITMENT
Our Belief
At Cass Art we have an environment and culture where we want everyone to feel welcome. We believe in creative activities and we are dedicated to promoting these activities for the benefit of everyone, regardless of what you look like, what you believe in, or where you come from. Our mission is to fill this town with artists, and to really achieve this mission a culture where difference is valued and harnessed is the only way.
Definitions:
• To us Diversity is celebrating, and valuing differences, be they differences you can see or otherwise.
• To us Equity is ensuring that we provide equal opportunities and access for everyone, our team and our customers.
• To us Inclusion is the art of embracing everyone, whereby we create a culture that our team feel they can come to work, feel confident and comfortable in themselves and valued for their contributions.
Our Commitment: Diversity is Art:
We value and truly celebrate diversity. We’ve learned over the years, that having diverse teams and creative environments enables us to really make art accessible for all. It helps us to grow as a Company and come up with improved ideas that help us to support our customers and our teams in the best way.
We are committed to encouraging diversity, equity and inclusion in all that we do. We know there is always more that can be done in this realm, so we are educating ourselves and working on initiatives that will help us drive this agenda forward, including but not limited to, working with more diverse suppliers, focusing on more diverse marketing campaigns reflective of the truly diverse artist community we aim to serve, In addition this amplifying the work of diverse artists and institutions, including the work of our own very talented staff, and working on developing employee representative groups and focus groups so everyone truly has a voice and can contribute to change.
We are also continually monitoring and reviewing our demographic data, so that we can see how we have developed and what more we need to do to be truly inclusive. This is central to ensuring that we continue to drive creativity and innovation and address the areas in our business that could benefit from greater diversity.
STUDIO MANAGER - Permanent / Full Time
As the Studio Manager you will oversee, support and manage the delivery of design and content projects. Key to your success in this role will be your ability to understand all the elements of the creative process from end-to end, ensuring that design and content projects are delivered on time and within the brief. You will have exceptional communication skills and be extremely organised so that you can proactively support and engage with your team and all relevant departments. This role reports into our Head of Design and is based in our London Head Office.
Key Accountabilities & Responsibilities (include but are not limited to):
- Manage the day to day running of the Creative team, managing all studio operations, making full use of project management and collaboration tools.
- Manage all aspects of the budget for each project, along with financial tracking and controls. Efficiently manage studio time and the Design team, in accordance with the budget.
- Manage the multi-disciplinary team which may comprise of a range of designers, creatives, digital skills and freelancers; setting daily priorities and supporting development of the team.
- Set up systems and processes so that the department and wider business is aware of how the Design and content team operates.
- Clearly communicate the internal dept and project needs to the design or content team to ensure that the work meets the agreed brief.
- Assess, interrogate and clarify briefs and assign the appropriate designers to a project.
- Proof and review designs and check documents before they are shared with the team /client.
- Assist on creative production when needed and meet with team members for feedback.
- Create and implement deadlines, project goals, expectations and workflows, to ensure a smooth production process with on-time delivery.
- Managing procurement of print, large format production, subscriptions and tools and organise deliveries.
- Curate image libraries and video, artwork and branding assets. Ensure files are stored and named according to protocols and are completed effectively.
- Deliver industry insight and market trends to drive innovation
Desired Knowledge Skills & Experience
- Previous experience working as a Studio Manager
- Experience managing all aspects of the creative process
- Flexible in managing multiple projects, requiring a number of skill sets, deadlines and budgets.
- Proficient in design and digital development processes.
- Skilled with Adobe applications including inDesign, Illustrator, Photoshop, Acrobat and Microsoft Office applications. Skilled in general art working, press preparation and possibly website content updates using CMS programmes such as Wordpress.
- Connected in the design industry to source freelancers/contractors and new suppliers.
- Ability to translate briefs effectively as well as the brand/company vision into actionable plans
- Have experience of recruiting, developing, incentivising and managing teams with a track record of tangible successStrong budget management skills and financial acumen-constantly aware of cost management
- Proven track record of delivery and implementation in a fast-moving retail environment.
- Mature, professional, focused and credible
- Team player, able to work with colleagues and staff to create a results-driven, collaborative environment
- Reliable, flexible, tolerant, highly organised with exceptional communication skills
- A strong leader who earns trust and respect and is credible internally and externally
- Focused, relishes working in a fast-moving environment and offers a flexible and pragmatic approach
- Affinity to the Cass brand
SENIOR GROUP CRM EXECUTIVE - Permanent / Full Time
We are looking for a Senior Group CRM Executive to join our team. This role reports into the Group Senior CRM Manager and will enable you to work closely with multiple departments to grow out CRM capabilities across the Group and learn quickly in a fast-paced environment.
This role is based in our London Head Office with the option to work from home 2 days per week.
Key Accountabilities & Responsibilities (include but are not limited to):
- Work closely with the Group Senior CRM Manager to develop and update an email communications plan for the Cass Group (Cass Art & SAA) that achieves both commercial targets and awareness of the Cass Group brand mission and manifesto.
- Working with Buying & Merchandising, Digital, Retail, Membership and Brand teams to ensure campaigns are prepared in good time and filled with engaging content.
- Demonstrate excellent communication, organisation and project management skills to ensure CRM team prioritise or divide workload effectively and the email communications plan stays on track (briefing, email building, approvals).
- Communicate internally to update teams on requirements for the email communications plan: chasing updates, sorting amends, ensuring approval in good time.
- Managing our customer database in Ometria, understanding the database and utilising Ometria’s features to increase personalisation and send more relevant communications to customers.
- Develop acquisition plan to grow sales of memberships to new and lapsed audiences.
- Proposing new or creative testing initiatives with the aim of increasing customer engagement and overall email performance. Implementing test + learn methodology and be always iterating on testing plan.
- Collate accurate reporting on email campaigns in line with targets and KPIs, recommending follow up actions.
- Ad hoc assistance to Group Senior CRM Manager on wider marketing initiatives
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Desired Knowledge Skills & Experience
- Previous CRM experience in a retail business
- Results driven and comfortable working with commercial targets
- Prior experience working with CRM software
- Analytical mindset – thinks creatively, creates hypotheses, looks to test new ideas
- Curiosity. Thinks ‘customer first’ and aims to provide the best possible customer experience – is interested in how our customers think
- Comfortable using Excel and compiling accurate reporting
- Prior experience running test + learn programmes
- Prior experience in creating automated emails and customer journeys
- Prior experience creating automated emails, lifecycle communication or retention initiatives
- Strong presentation skills
- Experience writing commercial copy
OUTLET STORE MANAGER New Store Opening Hackney - Permanent / Full Time
As part of our new Cass Art outlet concept store in Hackney, the Store Manager will work as an integral part of the company retail management team; leading and inspiring the store team to achieve maximum sales and operational excellence through compliance, business acumen and commercial flair. Our outlet store will showcase the best deals, as well as our clearance stock. Key to success in this role will be the ability to maximise sales opportunities, motivate the team to provide excellent customer service and actively lead from the front to drive the team’s performance.
Key Accountabilities & Responsibilities (include but are not limited to):
- Proactively monitor sales, developing strategies to meet and exceed sales targets and deliver positive results across all key store metrics and KPI’s
- Effectively manage the P&L controllable cost within the allocated budget set to ensure a profitable performance for the store
- Maintain effective communication with Buying and Merchandising to maintain commercial stock levels, overseeing stock control and deliveries
- Provide weekly feedback on store performance, opportunity and planned activity
- Understand the local market conditions through competitor visits and market analysis, with the purpose of making appropriate and innovative recommendations to drive the business forward
- Clearly and concisely communicate the business and store objectives to the team to ensure they are well informed of goals and targets and their required contributions
- Ensure your store meets all Health and Safety guidelines and standards and implement and maintain merchandising and housekeeping standards in store
- Implement and maintain all policies relating to store security and theft prevention to minimise loss
- Ensure all staff adhere to all company standards as set out in the employee handbook and store policies and procedures, taking appropriate action when necessary
- Lead by example to develop and promote an effective customer service culture
Desired Knowledge Skills & Experience
- Retail team management experience within a customer focused environment
- Previous experience managing an outlet or discount retailer
- Previous experience of dealing with stock deliveries, attractive discount displays and day-to-day operational tasks
- Proven track record of exceeding sales and profit targets set, through inspirational leadership
- Commercially savvy with strong business acumen and market awareness
- Experience using POS machinery-till points and a sound working knowledge of Microsoft Office suite
- Excellent verbal and written communication and numeracy skills
- Highly organised, motivated and results orientated
- Ability to achieve full potential from projects
- Reliable, trustworthy and conscientious
- Progressive work approach and a team player
ASSISTANT MANAGER Glasgow - Permanent / Full Time
We are looking for an Assistant Manager to join our Glasgow Store. As Assistant Manager you will be working as an integral part of the company’s retail management function. Working with the Store Manager you will be responsible for the day to day running of the shop floor, together with direct line management responsibility for all Retail Sales Assistants, Key Holder and Stock Assistant. You will also assist the Store Manager with the monitoring of store sales, contributing to ideas and strategies to strive exceed sales targets set.
Key Accountabilities & Responsibilities (include but are not limited to):
- Developing an effective Cass Art sales and customer service culture, leading the team to ensure sales targets are reached and maximum customer satisfaction
- Team management including recruitment, rotas, grievance issues and discipline
- Overseeing and coordinating the daily cash reconciliation and banking procedures for the store
- Maintaining merchandising and housekeeping standards
- Maintaining effective communication with Head Office as necessary
- Assist in the inductions and training of all store staff
Desired Knowledge Skills & Experience
- Retail management experience
- Excellent customer service skills
- Commercial awareness
- Sound working knowledge of Microsoft Office Suite
- Numerate and analytical
- Excellent verbal and written communication skills
- Self-driven, sales orientated
- Reliable, flexible and tolerant
- Highly organised and motivated
SUPERVISOR New Store Opening Hackney - Permanent / Part Time
As a Supervisor in our Hackney outlet store you will be working as part of the wider store management team assisting in operational excellence and sales growth. This role is also responsible for the day to day running of the shop floor (sometimes unsupervised), together with supporting the Store Manager in direct line management responsibility for all Retail Sales Assistants and Key Holder.
This role covers 30 hours per week
Key Accountabilities & Responsibilities (include but are not limited to):
- Supervise the shop floor and till areas
- Assume duty management responsibility including Store opening and closure in the absence of a Store Manager
- Process refunds and exchanges in line with the company policy
- Promote and maintain customer service standards
- Team management-including recruitment and discipline
- In conjunction with the Store Manager plan effective rotas to ensure adequate staffing levels during all trading hours and staffing costs are in line with budget
- Report to the Store Manager any stock, customer service or staffing issues which are affecting the business
Desired Knowledge Skills & Experience
- Retail Team Management experience skills gained at a similar level
- Self-driven and results orientated
- Numerate and analytical
- Sound working knowledge of Microsoft Office suite
- Energy enthusiasm and passion
- Excellent verbal and written communication skills
- Customer service experience
- Reliable, trustworthy and conscientious
- Highly organised and motivated
- Passionate about retail and the mission of Cass Art
KEYHOLDER Islington -Permanent / Part Time
We currently have a Key Holder position available in our Islington store. This role contributes to the success and smooth running of the store through aiding and excellent customer as well as effectively working as an ambassador of the Cass Art brand. The Key Holder has responsibility in the absence of the Store Manager or Assistant Manager for store and security processes and procedures such as the opening and locking of stores and any secured area of the store.
This role covers 16 hours per week.
Key Accountabilities & Responsibilities (include but are not limited to):
- Assist customers with any queries relating to goods in store and their purchase.
- Provide managerial cover and assistance for the sales floor as and when instructed by your line/duty Manager.
- Opening and closing of the store and any secured area of the store when required.
- Be a contact for emergency call outs and store alarm support.
- Carry out cash handling procedures.
- Abide with legislative instructions with regards to sale and Trading Standards opening and closing restrictions.
- Ensure products are properly priced and labelled in-line with Trading Standards and store merchandising guidelines.
- Maintaining vigilance at all times, to help minimise any potential stock loss.
Desired Knowledge Skills & Experience
- Previous experience of working at Retail Sales Assistant or Key Holder level.
- Good organisation skills-able to work unsupervised when required.
- IT proficiency- use of MS packages including word and excel.
- A positive 'can-do' attitude-committed and enthusiastic.
- Excellent verbal and written communication skills.
- Passionate about retail and the mission of Cass Art.
- Affinity with the Cass Art brands and products
RETAIL SALES ASSISTANT Kensington -Permanent / Part Time
Our Retail Sales Assistants contribute to the success and smooth running of our stores through providing assistance and excellent customer service to the customers of Cass Art Shops. Effectively working as an ambassador of the Cass Art brand and that of our business partners whose supplies are sold in our stores, to achieve and exceed sales targets set.
This role covers 12 hours per week.
Key Accountabilities & Responsibilities (include but are not limited to):
- Assist Cass Art customers with any queries relating to goods and purchases.
- Promote and highlight Cass Art commercial campaigns.
- Work to achieve and exceed sales targets set.
- Operate the till and accurately handle cash/credit/debit and other method of payment transactions.
- Develop a good knowledge and understanding of products sold by Cass Art.
- Contribute to general store safety through ensuring that all health & safety procedures are effectively carried out and reporting any concerns to the Store Manager/Manager on duty.
- Abide with legislative instructions with regards to sale (such as age restricted sales)
- Assist in the receipt of deliveries; unpacking and re-shelving or storing stock, ensuring all stock is safely stored and easily accessible in line with health and safety and merchandising guidelines.
- Assist in the receipt of deliveries; unpacking and re-shelving or storing stock, ensuring all stock is safely stored and easily accessible in line with health and safety and merchandising guidelines.
Desired Knowledge Skills & Experience
- Experience working in retail in a customer service capacity
- Flexible approach to working hours
- Experience using POS machinery-till points
- Good organisation skills
- Proactive with a positive can-do attitude
- Committed, enthusiastic and energetic
- Excellent verbal and written communication and numeracy skills
- Affinity with the Cass Art brands and products
INTERVIEW PROCESS
We want you to have enough information needed to feel like you are applying for the right jobs with us, so here is a guide of some of the ways we assess candidates that apply for our vacancies.
Not all the stages listed apply to every job, but each assessment and interview ensures that you will be in contact with our Talent Acquisition team and Store or Department Manager to make sure that you get to find out all about what it is like working at Cass Art.
CV/Application assessment
Submit your CV/Application and our Talent Acquisition Team will review your application. You will then be contacted if your CV/Application meets the criteria specified on the vacancy you applied for.
Phone/Virtual interview
This is typically the first stage in our interview process which is conducted by our Talent Acquisition Team. Here we will discuss your work experience to date, and assess key skills required for the position.
First stage face to face interview
We like to meet people face to face when it is safe to do so. This enables us to get to know you and you to get to know us better too. This interview stage is conducted by a member of the management team relevant to the position you have applied for. The questions are usually competency based, and you will also be asked questions related to your experience and interests. We are friendly team, and you will always be welcomed by those who are interviewing you.
Project work
We sometimes ask candidates to complete a small project as part of their interview process. Don’t worry, you will always be notified and given ample time to complete the task set. We’ll let you know the brief and what you may require to complete the project very early on. Your project will then be assessed, and feedback given.
Final Stage Interview
We may invite you to another interview, usually face to face if feasible. This final interview will be conducted by the relevant Department Manager or will take the form of a panel interview. It will be focussed either on a project, (if submitted), or additional questions related to the role.
Candidates will then be contacted by the Talent Acquisition team or Department/Store Manager with the outcome of the interview process.
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