REWARDS PROGRAMME
- Cycle to work scheme
- Employee Assistance programme
- Staff bursary award
- Long service awards
- Staff Discounts
- Bonus Scheme
- Contributory pension scheme
- Season ticket loan
- Opportunities to attend exclusive events and exhibitions
LEARNING & DEVELOPMENT
At Cass Art we develop learning and development solutions which allow us to identify your individual strengths and opportunities for career and professional development. This enables us to customise training solutions to your needs. In addition to our internal training programme, we also partner with our suppliers to offer you specialised on and off site training with their professional experts.
SUSTAINABILITY & THE ENVIRONMENT
As the UK’s biggest/leading art supplier, we aim to provide you with everything you need to enjoy your creative expression, whilst minimising the environmental impact as best we can.
Our pledge is to be an environmentally responsible & sustainable business, one that is committed to sourcing products that are better for both artist and environment and offering them to you at the very best prices.
We adhere to and happily welcome any new regulation & legislation that genuinely helps to reduce our impact on the environment. We partner with suppliers who have fair & equitable business practices, and regularly review & improve how we work with them, to help drive positive change.
We know we have a lot more work to do, but you can read about some of the actions we have taken already.
DIVERSITY EQUITY & INCLUSION COMMITMENT
Our Belief
At Cass Art we have an environment and culture where we want everyone to feel welcome. We believe in creative activities and we are dedicated to promoting these activities for the benefit of everyone, regardless of what you look like, what you believe in, or where you come from. Our mission is to fill this town with artists, and to really achieve this mission a culture where difference is valued and harnessed is the only way.
Definitions:
• To us Diversity is celebrating, and valuing differences, be they differences you can see or otherwise.
• To us Equity is ensuring that we provide equal opportunities and access for everyone, our team and our customers.
• To us Inclusion is the art of embracing everyone, whereby we create a culture that our team feel they can come to work, feel confident and comfortable in themselves and valued for their contributions.
Our Commitment: Diversity is Art:
We value and truly celebrate diversity. We’ve learned over the years, that having diverse teams and creative environments enables us to really make art accessible for all. It helps us to grow as a Company and come up with improved ideas that help us to support our customers and our teams in the best way.
We are committed to encouraging diversity, equity and inclusion in all that we do. We know there is always more that can be done in this realm, so we are educating ourselves and working on initiatives that will help us drive this agenda forward, including but not limited to, working with more diverse suppliers, focusing on more diverse marketing campaigns reflective of the truly diverse artist community we aim to serve, In addition this amplifying the work of diverse artists and institutions, including the work of our own very talented staff, and working on developing employee representative groups and focus groups so everyone truly has a voice and can contribute to change.
We are also continually monitoring and reviewing our demographic data, so that we can see how we have developed and what more we need to do to be truly inclusive. This is central to ensuring that we continue to drive creativity and innovation and address the areas in our business that could benefit from greater diversity.
SENIOR GROUP CRM EXECUTIVE - Permanent / Full Time
We are looking for a Senior Group CRM Executive to join our team. This role reports into the Group Senior CRM Manager and will enable you to work closely with multiple departments to grow out CRM capabilities across the Group and learn quickly in a fast-paced environment.
This role is based in our London Head Office with the option to work from home 2 days per week.
Key Accountabilities & Responsibilities (include but are not limited to):
- Work closely with the Group Senior CRM Manager to develop and update an email communications plan for the Cass Group (Cass Art & SAA) that achieves both commercial targets and awareness of the Cass Group brand mission and manifesto.
- Working with Buying & Merchandising, Digital, Retail, Membership and Brand teams to ensure campaigns are prepared in good time and filled with engaging content.
- Demonstrate excellent communication, organisation and project management skills to ensure CRM team prioritise or divide workload effectively and the email communications plan stays on track (briefing, email building, approvals).
- Ownership of briefing process ensuring creative requirements are briefed in good time. With support from Design and Marketing teams, create engaging and impactful email communications. Oversee CRM Assistant in creation of Product focused emails.
- Work with our Design team to ensure our email templates and designs are mobile first and in line with industry and design trends. Hands on building emails is required
- Work with CRM team to draft concise, focused copy suitable for email and ensuring our tone of voice is consistent. Collaborate with Product Marketing Manager to ensure we demonstrate expertise on Art Materials in our copy. Hands on writing copy where required.
- Managing our customer database in Ometria, understanding the database and utilising Ometria’s features to increase personalisation and send more relevant communications to customers.
- Support CRM team in development and roll out of omnichannel loyalty programme.
- Develop acquisition plan to grow sales of memberships to new and lapsed audiences.
- Proposing new or creative testing initiatives with the aim of increasing customer engagement and overall email performance. Implementing test + learn methodology and be always iterating on testing plan.
- Collate accurate reporting on email campaigns in line with targets and KPIs, recommending follow up actions.
- Ad hoc assistance to Group Senior CRM Manager on wider marketing initiatives
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Desired Knowledge Skills & Experience
- Previous CRM experience in a retail business
- Results driven and comfortable working with commercial targets
- Prior experience working with CRM software
- Analytical mindset – thinks creatively, creates hypotheses, looks to test new ideas
- Curiosity. Thinks ‘customer first’ and aims to provide the best possible customer experience – is interested in how our customers think
- Comfortable using Excel and compiling accurate reporting
- Prior experience running test + learn programmes
- Prior experience in creating automated emails and customer journeys
- Prior experience creating automated emails, lifecycle communication or retention initiatives
- Strong presentation skills
- Experience writing commercial copy
RETAIL ADMIN ASSISTANT - Permanent / Part Time
Acting as an integral support to the Head of Retail, this role assists with day-to-day activities which support operational performance and business growth plans. Key to success in this role will be your organisation skills, time and task prioritisation and ability to ensure work is completed to agreed timescales
This role is based in our London Head Office covering either 22.5 or 25 hours per week.
Key Accountabilities & Responsibilities (include but are not limited to):
- Performing administrative duties to ensure smooth business operations and make necessary recommendations to improve efficiency
- Assist with diary management including scheduling of interviews, reviews and meetings
- Liaise with Head Office departments to support with communication to stores
- Complete and support with internal communications and store manuals
- Support the implementation of new systems to aid operational process and awareness
- Offering support to Stores Managers, assisting with orders, communication, meetings & travel when needed.
- Complete monthly store orders, in line with budgets to enable stores to run smoothly
- Assist in maintaining up to date holiday records across stores and Head Office team
- Scheduling of calls & recording of notes
- Complete monthly credit card submission
- Review of store rotas when needed
- Support Head of Retail with day-to-day activities
Desired Knowledge Skills & Experience
- Experience of working as an Admin Assistant or PA
- Experience of working in retail
- Intermediate/Advanced Microsoft Office Knowledge and skills
- Ability to influence and build relationships at all levels
- Excellent verbal, written and interpersonal communication skills
- Reliable, flexible, tolerant, highly organised, and motivated
- Numerate and analytical
- Self- driven- results orientated
- Organised and structured
- Excellent communication skills
- Ability to multi-task, and deliver to deadline
- Strong attention to detail
- Energy, enthusiasm and passion
KEYHOLDER Soho -Permanent / Part Time
We currently have a Key Holder position available in our Soho store. This role contributes to the success and smooth running of the store through aiding and excellent customer as well as effectively working as an ambassador of the Cass Art brand. The Key Holder has responsibility in the absence of the Store Manager or Assistant Manager for store and security processes and procedures such as the opening and locking of stores and any secured area of the store.
This role covers 16 hours per week.
Key Accountabilities & Responsibilities (include but are not limited to):
- Assist customers with any queries relating to goods in store and their purchase.
- Provide managerial cover and assistance for the sales floor as and when instructed by your line/duty Manager.
- Opening and closing of the store and any secured area of the store when required.
- Be a contact for emergency call outs and store alarm support.
- Carry out cash handling procedures.
- Abide with legislative instructions with regards to sale and Trading Standards opening and closing restrictions.
- Ensure products are properly priced and labelled in-line with Trading Standards and store merchandising guidelines.
- Maintaining vigilance at all times, to help minimise any potential stock loss.
Desired Knowledge Skills & Experience
- Previous experience of working at Retail Sales Assistant or Key Holder level.
- Good organisation skills-able to work unsupervised when required.
- IT proficiency- use of MS packages including word and excel.
- A positive 'can-do' attitude-committed and enthusiastic.
- Excellent verbal and written communication skills.
- Passionate about retail and the mission of Cass Art.
- Affinity with the Cass Art brands and products
RETAIL SALES ASSISTANT Hampstead - Permanent / Part Time
Our Retail Sales Assistants contribute to the success and smooth running of our stores through providing assistance and excellent customer service to the customers of Cass Art Shops. Effectively working as an ambassador of the Cass Art brand and that of our business partners whose supplies are sold in our stores, to achieve and exceed sales targets set.
The role covers 12 hours per week.
Key Accountabilities & Responsibilities (include but are not limited to):
- Assist Cass Art customers with any queries relating to goods and purchases.
- Promote and highlight Cass Art commercial campaigns.
- Work to achieve and exceed sales targets set.
- Operate the till and accurately handle cash/credit/debit and other method of payment transactions.
- Develop a good knowledge and understanding of products sold by Cass Art.
- Contribute to general store safety through ensuring that all health & safety procedures are effectively carried out and reporting any concerns to the Store Manager/Manager on duty.
- Abide with legislative instructions with regards to sale (such as age restricted sales)
- Assist in the receipt of deliveries; unpacking and re-shelving or storing stock, ensuring all stock is safely stored and easily accessible in line with health and safety and merchandising guidelines.
- Follow the guidelines presented by the Merchandising team, Visual Merchandising and marketing team re: how products should be presented in store.
Desired Knowledge Skills & Experience
- Experience working in retail in a customer service capacity
- Flexible approach to working hours
- Experience using POS machinery-till points
- Good organisation skills
- Proactive with a positive can-do attitude
- Committed, enthusiastic and energetic
- Excellent verbal and written communication and numeracy skills
- Passionate about retail and the mission of Cass Art.
- Affinity with the Cass Art brands and products
INTERVIEW PROCESS
We want you to have enough information needed to feel like you are applying for the right jobs with us, so here is a guide of some of the ways we assess candidates that apply for our vacancies.
Not all the stages listed apply to every job, but each assessment and interview ensures that you will be in contact with our Talent Acquisition team and Store or Department Manager to make sure that you get to find out all about what it is like working at Cass Art.
CV/Application assessment
Submit your CV/Application and our Talent Acquisition Team will review your application. You will then be contacted if your CV/Application meets the criteria specified on the vacancy you applied for.
Phone/Virtual interview
This is typically the first stage in our interview process which is conducted by our Talent Acquisition Team. Here we will discuss your work experience to date, and assess key skills required for the position.
First stage face to face interview
We like to meet people face to face when it is safe to do so. This enables us to get to know you and you to get to know us better too. This interview stage is conducted by a member of the management team relevant to the position you have applied for. The questions are usually competency based, and you will also be asked questions related to your experience and interests. We are friendly team, and you will always be welcomed by those who are interviewing you.
Project work
We sometimes ask candidates to complete a small project as part of their interview process. Don’t worry, you will always be notified and given ample time to complete the task set. We’ll let you know the brief and what you may require to complete the project very early on. Your project will then be assessed, and feedback given.
Final Stage Interview
We may invite you to another interview, usually face to face if feasible. This final interview will be conducted by the relevant Department Manager or will take the form of a panel interview. It will be focussed either on a project, (if submitted), or additional questions related to the role.
Candidates will then be contacted by the Talent Acquisition team or Department/Store Manager with the outcome of the interview process.
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